Shipping policy
Shipping Policy
Effective Date: August 21, 2026
Thank you for shopping with Blue Pacific Minerals. We are committed to getting your equine care products and supplements delivered to you safely and efficiently. Please review our shipping policy below for details on our processing times, rates, and delivery procedures.
1. Order Processing Times
Handling Time: All orders are typically processed within 1 to 3 business days (Monday through Friday, excluding public holidays).
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a shipment confirmation email containing your tracking information as soon as your order has been dispatched.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your delivery address, order weight, and dimensions (particularly for bulk or heavy agricultural/equine products).
Standard Shipping: Estimated delivery within 3 to 7 business days depending on your location.
Rural Deliveries: Please allow an additional 2 to 3 business days for rural delivery addresses.
3. Bulk & Heavy Item Shipping
Because many equine and agricultural products can be bulky or heavy:
Special freight charges may apply to oversized pallets or bulk orders.
Please ensure that your delivery location is accessible for courier and freight trucks. If your property has specific access restrictions or requires a tail-lift delivery, please note this at checkout or contact our support team in advance.
4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive an email containing a tracking number to monitor your shipment's progress. Please allow up to 24 hours for the tracking portal to update with initial scan details.
5. Customs, Duties, and Taxes
Blue Pacific Minerals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
6. Damages and Issues
Please inspect your order upon reception. If your product is damaged, defective, or incorrect, please contact us immediately so we can evaluate the issue and make it right.
Claims for damaged goods must be reported within 48 hours of delivery, accompanied by photos of the packaging and the damaged product.
Contact Us
If you have any questions about your shipment, delivery times, or require assistance with a bulk order, please reach out to our team:
Email: onlineorders@bpmnz.co.nz
Phone: 0800 678 444